Refund Policy

Last updated: Nov 22, 2025

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At The Cup Studios, every batch of coffee is roasted fresh to order. Because our coffee is a perishable product, all coffee bag sales are final and not eligible for return or exchange.

 

Coffee Is Non-Returnable

Due to food safety and quality standards, we cannot accept returns of coffee. This includes bags that have been opened, sealed, or unused.

 

Roast Level Expectations

Taste and roast preferences can vary from person to person. Our roast levels are determined using a consistent roasting method based on weight-loss percentage, which helps us keep each batch as consistent as possible. If your coffee tastes lighter or darker than you personally expected, please contact us.

 

While we do not offer refunds or exchanges for subjective taste preferences, your feedback helps us improve and understand what our customers enjoy.